Shipping policy
This Shipping Policy explains the shipping terms for orders placed with VERVE CARRY GOODS through vervecarrygoods.com.
1. SHIPPING AREA
We currently ship only to eligible addresses within the contiguous 48 United States.
We do not currently ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, or international destinations.
2. SHIPPING COST
Free Standard Shipping: $0
Free standard shipping is available to eligible addresses within the contiguous 48 United States.
No minimum purchase amount is required for free standard shipping.
Any applicable sales tax will be calculated and displayed during checkout.
3. ORDER PROCESSING
Orders are normally processed within 1–2 business days after payment authorization.
Business days are Monday through Friday, excluding Saturdays, Sundays, and U.S. federal holidays.
Orders placed outside business hours, on weekends, or on federal holidays begin processing on the next business day.
Processing time is separate from carrier transit time.
4. TRANSIT AND DELIVERY TIME
Estimated Carrier Transit Time: 3–6 business days
Total Estimated Delivery Time: 4–8 business days
The total estimate includes normal order processing and carrier transit time. Delivery estimates begin after an order is successfully submitted and payment is authorized.
Delivery dates are estimates rather than guarantees. Severe weather, carrier disruptions, address problems, high-volume periods, natural disasters, or other circumstances outside our reasonable control may cause delays.
5. SHIPPING CARRIERS
Depending on the destination, package, and available service, orders may be shipped through:
USPS
DHL
UPS
FedEx
We may select the carrier and service that are appropriate for the order.
6. ORDER TRACKING
When tracking information becomes available, it will be sent to the email address provided with the order.
Tracking information may take 24–48 hours to become active after the shipping label is created.
7. SHIPPING ADDRESS
Contact info@vervecarrygoods.com within 24 hours of placing your order if an address correction is needed.
We will make reasonable efforts to help, but address corrections cannot be guaranteed once order processing or shipment has begun.
Customers are responsible for providing a complete and accurate shipping address during checkout.
VERVE CARRY GOODS is not responsible for delays resulting from an incomplete or inaccurate address supplied by the customer. We will assist where reasonably possible.
8. MULTIPLE PACKAGES
An order may be delivered in more than one package. If this happens, packages may arrive at different times and may have separate tracking information.
There is no additional standard shipping charge when we divide an eligible order into multiple packages.
9. DELAYED OR MISSING PACKAGES
If tracking has not updated for an unusual period or a package has not arrived within the expected delivery window, contact info@vervecarrygoods.com with your name and order number.
We will review the available shipping information and, when appropriate, work with the carrier to investigate the shipment.
If tracking shows that a package was delivered but you cannot locate it, check the delivery location, household members, neighbors, building management, and any carrier delivery notice before contacting us.
10. DAMAGED OR INCORRECT DELIVERY
If an order arrives damaged, has a confirmed quality problem, or contains the wrong item, contact us within three days after delivery.
Include your order number, a description of the problem, and clear photographs of the product, package, shipping label, and damage where applicable.
Confirmed quality problems and incorrect shipments are handled under our REFUND POLICY.
11. CONTACT INFORMATION
Store Name: VERVE CARRY GOODS
Legal Business Name: VERVE CARRY GOODS LLC
Email: info@vervecarrygoods.com
Phone: 【--】
Business Address:
1220 Hampton Hill Ct
Lawrenceville, GA 30044
United States
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM Central Time (UTC−5)
Closed Saturdays, Sundays, and U.S. federal holidays.